Commenting open: February 04, 2026 08:00AM AT - August 04, 2026 05:00PM AT.
AMPM POLICY 1040 - OUTREACH, ENGAGEMENT, AND RE-ENGAGEMENT FOR BEHAVIORAL HEALTH
Click on the link for the current published version: AMPM POLICY 1040
Opening Reason: Establish minimum statewide expectations for when members miss behavioral health appointments. Current practices across providers and health plans vary widely, resulting in inconsistent engagement, limited follow-up, and fragmented documentation. This would include timely follow-up attempts, documentation requirements, care coordination expectations, and escalation protocols for vulnerable members. Update SED information. In addition, PL Issues-Outreach and Right of Entry.
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Click on the link for the current published version: AMPM POLICY 1040
Opening Reason: Establish minimum statewide expectations for when members miss behavioral health appointments. Current practices across providers and health plans vary widely, resulting in inconsistent engagement, limited follow-up, and fragmented documentation. This would include timely follow-up attempts, documentation requirements, care coordination expectations, and escalation protocols for vulnerable members. Update SED information. In addition, PL Issues-Outreach and Right of Entry.
Contact Information
*Indicates Required Fields